Grievance Interpretive Guidelines

Having difficulty understanding the CMS's (Centers for Medicare/Medicaid Services) standard for grievance management? CMS's Conditions of Participation (CoPs) are the interpretive guidelines that explain the intent of the rule and how to be compliant. Take this opportunity to experience a guided review of all elements required to be eligible for Medicare or Medicaid reimbursement.

This webinar will examine key elements, including revisions of CMS Conditions of Participation for the development of effective compliant grievance letter writing. Best practices will be shared including how to prepare for a State or Joint Commission survey related to complaint management.

During this 90-minute program, participants will learn and discuss:

Key points of the original 1999 and 2005 revision of the CoP’s
History and revisions of the interpretive guidelines including the role of SHCA
All elements of the interpretive guidelines and how to apply them in their organization’s policy
Required elements of a grievance letter and tips for compliance r eview experiences from other advocates
Best practice applications

SHCA members $169
Non-members $269

For this price you make an incredible investment for your organization. You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish. You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar.

A live Q&A session will also be part of the webinar and an evaluation will be conducted upon completion. Please note no vendor support was solicited for this event*. If you have questions regarding this event, e-mail: shca@aha.org.

Click here and Register today!

Continuing Education Contact Hours

This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. “The CMS Conditions of Participation for Patient Grievances” has been recognized for 1.5 contact hours and is valid for presentation for a period of two years beginning October 22, 2008.

This program is approved by the National Association of Social Workers for 1.5 continuing education contact hours.

The Society for Healthcare Consumer Advocacy has not solicited cash and
in-kind contributions from individuals and organizations for this educational program.