Health Care Leader Action Guide to Effectively Using HCAHPS
HPOE - March 21, 2012
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
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Patient Advocates rely on the Society for Healthcare Consumer Advocacy of the American Hospital Association to provide up to date information and resources.

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• Fosters relationships by giving you the opportunity to meet new people and exchange best practices through SHCA’s curriculum presented in the Domains of Practice™ modules, Annual Conference and regional chapter network.
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• Inspires leadership that allows you to distinguish yourself as a trusted healthcare patient advocate.
  

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